Refund and Return Policy – TippyGlownie

Street Address:
6 Peach Rd, Elkton, Maryland (MD), 21921, USA

Phone Number:
(910) 575-4498

Effective Date:
December 25, 2024

At TippyGlownie, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward and transparent refund and return policy. Please read the details below to understand our process.

1. Eligibility for Returns

You may return items if they meet the following conditions:

The product must be unused and in its original packaging.
The return must be initiated within 30 days of receiving your order.
Proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

Products that have been used, damaged, or altered after delivery.
Items marked as “Final Sale” or “Non-Refundable” at the time of purchase.
Gift cards and promotional items.

3. Return Process

To initiate a return, follow these steps:

Contact our Customer Support team at info@tippyglownie.com with your order details.
Our team will review your request and provide return instructions if your item qualifies.
Pack the item securely in its original packaging and include a copy of the receipt or order confirmation.
Ship the item to the address provided by our Customer Support team.

Note: Customers are responsible for the shipping costs of returning an item unless the return is due to a defective or incorrect product.

4. Refund Policy

Refunds are processed under the following conditions:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within 7–10 business days.

Partial Refunds:
In some cases, partial refunds may be granted for returned items that show signs of use or are missing original packaging.

5. Exchanges

We offer exchanges for defective or incorrect items. If you receive a damaged or incorrect product, please contact us within 7 days of delivery at info@tippyglownie.com.

6. Damaged or Defective Items

If your item arrives damaged or defective, we sincerely apologize. Please contact us at info@tippyglownie.com within 7 days of delivery, providing clear photos of the damaged product and packaging for our review.

7. Late or Missing Refunds

If you have not received your refund after 10 business days:

Check with your bank or credit card provider, as processing times may vary.
Contact us at info@tippyglownie.com if the issue persists, and we will assist you.

8. Contact Us

For questions or concerns about our Refund and Return Policy, feel free to reach out:

Email: info@tippyglownie.com
Phone: (910) 575-4498
Address: 6 Peach Rd, Elkton, Maryland (MD), 21921, USA